Effective Date: August 17, 2026
This Privacy Policy explains how Tensai Design Studios LLC, operating under the trade name TensaiRoutes ("TensaiRoutes", "we", "us", or "our"), collects, uses, stores, and discloses information in connection with our wholesale VoIP termination services ("Services") and our website at tensairoutes.com ("Site").
Our Services are provided exclusively to businesses. We do not knowingly collect personal data from consumers or end users of our customers' services. References to "you" in this policy refer to the business entity or authorized representative accessing our Services or Site.
When you register for an account or contact us, we collect:
As part of providing the Services, we generate and retain Call Detail Records for all traffic routed through our network. CDRs include:
CDRs are used for billing, dispute resolution, fraud detection, and regulatory compliance. We retain CDRs for a minimum of 12 months.
We collect technical data related to your use of the Services, including:
If you contact us through the Site, we collect the information you provide in the contact form, including name, company, email, and message content. This information is used solely to respond to your inquiry.
We use the information collected to:
We do not sell your data to third parties. We do not use your data for advertising purposes.
We may disclose your information to:
We retain account information for the duration of your account relationship and for a period of at least three years following account closure, or longer where required by applicable law or regulatory obligation.
CDRs are retained for a minimum of 12 months and may be retained longer for fraud investigation or legal compliance purposes.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include access controls, encrypted connections for portal access, and restricted internal access to account data.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and disclaim liability for unauthorized access or breaches outside our reasonable control.
TensaiRoutes is operated from the United States. Your information may be processed or stored in the United States or in other jurisdictions where our service providers operate. By using the Services, you acknowledge that your information may be transferred to and processed in jurisdictions with data protection laws that differ from those in your country.
If you are located in a jurisdiction with applicable data protection rights (including the EU, UK, or California), you may have rights to access, correct, restrict, or request deletion of personal data we hold about you. To exercise any such rights, contact us at hello@tensairoutes.com. We will respond within 30 days.
We may be unable to delete certain data where retention is required by law or legitimate business necessity, such as CDRs required for billing dispute resolution or regulatory compliance.
Our Site uses minimal tracking. We do not use advertising cookies or third-party tracking pixels. We may use basic analytics to understand Site traffic. If we add additional tracking, we will update this policy accordingly.
We may update this Privacy Policy from time to time. Updated versions will be posted at tensairoutes.com/privacy with a revised effective date. Continued use of the Site or Services after an update constitutes acceptance of the revised policy.
For privacy-related questions or requests:
Tensai Design Studios LLC (TensaiRoutes)
hello@tensairoutes.com
tensairoutes.com